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Notices

About Measures for Protection Issues

Uncharted Waters Origin
2022.07.04 Monday 17:20

45

Venture out into the vast oceans!

Hello. This is Uncharted Waters Origin.


Above all, we sincerely apologize for

the inconvenience caused by the issue regarding the Protections.


Please refer below for detailed information of the issue.


[Issues]

* Grace of Elmo

- After the update on 06/10, we found the description errors of Grace of Elmo.

- Description errors of Grace of Elmo are as follows:

: There was no description that Free Miracle is applied the day after purchasing Grace of Elmo.

: After purchasing Grace of Elmo, it was showing as using Blue Gem, not as Free Miracle.

  ▶ In actuality, not Blue Gem but Free Miracle was spent.


* Grace of Raphael

- After the launching on 05/27, Grace of Raphael's option in Discovery Chance

  had not applied normally.

- Accordingly, we had suspended the sale of the related product.


Measures for the Protections issues are as follows:


[Direction of Measures]

* Grace of Elmo

- Issue was resolved on 06/17, since the occurrence after 06/10 maintenance.

- Considering the inconvenience in the usage for 7 days,

  it is calculated as 100 Red Gems per day.

- For Admirals who have spent Grace of Elmo during the period above,

  700 Red Gems for 7 days will be given to the mailbox.


* Grace of Raphael

- There will be a refund due to the malfunction of the product.

- Red Gems spent for purchasing Grace of Raphael will be given to the mailbox.

- Grace of Raphael that is being applied now will not be taken back.


Again, we apologize for the inconvenience that Admiral experienced regarding the issue.

We will strive to provide stable game service.


Thank you.

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