Server asia indian ocean

I buying spring picnic part ticket saturday 9:56 night gmt+7 event end 10:00 gmt +7

I go to mini market paying

After that ireceive nothing

My item mall eror after that

Icomplain to support

They only fix my item mall not sending package ibuy

PROBLEM SOLVED THANKS 

I complain but stil get nothing

Received only same answer from support

I paying for nothing lol

Not funny other game never have this kind of bug

I want refund now