Before Change

After Change

8. Recovery Policy

① Items that are selected and deleted directly by the user whilst playing the game cannot be recovered.

8. Recovery Policy

① Recovery requests are handled in accordance with the following policies:

(1) The Company will restore data if it is confirmed that loss or error occurred without fault on the part of the user, based on the extent that can be verified through objective record data.

(2) If damages such as the loss of data or use of content occur due to the user’s intent or negligence, recovery may be restricted.

(3) If a user’s account is compromised due to inadequate management of their own personal information, recovery may be restricted regarding resulting damages.

(4) In the case of free rewards provided through events, such rewards may not be granted after the event period ends.

② Notwithstanding paragraph ① above, users may request recovery of ships, gear, and parts in accordance with the procedures outlined in paragraph ③ below and the [Uncharted Waters Origin Recovery Service Guide].

③ Requests for recovery of ships, gear, and parts must follow the procedures listed below. If these procedures are not followed, recovery may not be properly processed.

(1) Errors caused by user negligence are generally not eligible for recovery.

However, since ships, gear, and parts have a significant impact on gameplay, the Company provides limited recovery under certain conditions.

(2) Users must submit a recovery request to the Company through Support (e.g., 1:1 inquiries) within 7 days of the issue occurring.

(3) Once a recovery request is submitted, it cannot be modified or canceled.

Users must therefore provide the most accurate information possible regarding the timing, details, and extent of the damages when making the request.

(4) Ship recovery may be requested once per account per year for one ship.

- Recovered ships will be delivered via in-game mail.

- Ship stats are applied randomly, and the Company cannot provide assistance regarding the random options of recovered ships.

(5) Gear recovery may be requested once per account per year.

- For each request, users may apply to recover up to 7 S Grade or higher gear items that were sold or discarded in a single instance.

(6) Part recovery may be requested once per account per year.

- For each request, users may apply to recover up to 8 S Grade or higher parts that were sold or discarded in a single instance.

(7) Recovered gear and parts cannot be traded.

④ Recovery for damages caused by account theft will follow the procedures below:

(1) Recovery for account theft is limited to once per year per account, up to a maximum of 3 times in total.

(2) During the investigation and confirmation of recovery eligibility, the account may be temporarily restricted. After the investigation is complete, users will be informed of which items are eligible for recovery.

(3) In order to confirm recovery eligibility, a request must be submitted within 14 days of the damage occurring. Requests submitted after 15 days will not be eligible for recovery.

⑤ Recovery or compensation will not be provided for the following losses or changes to gameplay data:

(1) Damages caused by the user’s own negligence or by failure to review the game system, notices, Terms of Service, or Operational Policy.

(2) Any damages resulting from the use of the game service in unauthorized ways, such as item trading, account trading, or account sharing.

(3) Damages caused by device changes or device resets.

(4) Loss of Guild levels due to Guild disbandment.

(5) Loss of accumulated Guild contributions due to leaving a Guild.

(6) Damages caused by failure to correctly confirm trade details (such as item name, price, or quantity) when registering, selling, or purchasing items at the Auction House.

(7) Loss of currency or mail due to expiration.

(8) Damages caused by fraud or other issues between users without Company involvement.

(9) Damages caused by account theft resulting from inadequate account management.

- Users may be required to prove that they managed their account by regularly changing their password and using security authentication services.

(10) Loss of items resulting from user actions during gameplay—including, but not limited to, item enhancement, combining, and selling—is not eligible for recovery.

⑥ All recovery requests must be submitted directly by the account holder. Requests made by third parties (including proxies or representatives) are not eligible for recovery.

⑦ However, in cases where the loss falls under reasons of user negligence or other grounds for restriction under this Operational Policy, recovery will be determined at the Company’s sole discretion. Such recovery is not considered a legally guaranteed right of the user.

Before Change

After Change

6. Restriction Policy

④ The Company does not intervene in cases where a dispute arises between users, and any related details are in accordance with Article 33, Paragraph 6 of the LINE Games’ Terms of Service.

6. Restriction Policy

④ The Company has no obligation to intervene in disputes between users or between users and third parties arising in connection with the Services, and shall not be liable for any damages resulting therefrom.